GENERAL INFORMATION

ORDER CHECKLIST:
Please include the following information to avoid delays:

  1. Your name and contact information
    (email, phone #, address)
  2. Item number
  3. Size (if applicable)
  4. Quantity
  5. Product colors & imprint colors
  6. Requested ship date and/or event date
  7. Useable artwork (if applicable)

PRICING:
Prices are subject to change without prior notification. Please call for current prices.

ORDER MINIMUMS:
We can print or embroider as few as one shirt. Promotional product vary by item. Stock souvenir orders of at least $100 are preferred for wholesale customers.

TERMS:
Net 30 days with approval. Custom orders require a 50% deposit. First time customers may pay by Visa, MasterCard, Discover or prepay with a check. Past due invoices will be subject to interest charges at the rate of 2% per month.

SHIPMENTS:
All orders are subject to availability. Stock souvenirs are FOB Boulder, CO. Custom product is drop shipped directly from the manufacturing plant. Unless specified, orders will ship via Fed Ex. We reserve the right to change our preferred freight carrier without notice.

DELIVERY:
Our delivery area includes the greater Front Range area and is available for a small charge. Delivery time is dependent upon other deliveries in the area.

CLAIMS:
All damage claims must be called in to our office within 7 days of receipt of shipment. You must retain possession of the goods related to the claim, as the carrier reserves the right of inspection. Deductions from your invoice for breakage or shortage must be approved by Mountain States Specialties prior to payment.

BACKORDERS:
If we are unable to complete your order in one shipment, the balance will remain on order and ship when available unless otherwise notified. Backorders will only ship if the value is greater than $25. Orders by delivery are at our discretion.

ART FILES:
Follow above link for more information.

Vector based artwork supplied in Adobe Illustrator, PhotoShop, PDF or AI file format is preferred. TIFF files at 300 dpi may be usable. All fonts must be converted to outlines. Art files should be submitted to art@MtnStatesSpecialties.com (please note that our art department is MAC based) and include your company name, product ordered, and contact information. Artwork charges may be applicable and will be charged at $75/hour. Please contact us if you have any questions about artwork.

CATALOG PHOTOGRAPHY:
Items are not shown at actual size. Please contact us for details. Photography may not be used without permission

UPC BARCODES:
Many of our items are barcoded. Barcodes for other items or pre-priced items may be purchased for $0.03 each bulk or $0.05 each applied to the product.

1671 Valtec Lane
Boulder, CO 80301

303.444.6186
800.353.2147
FAX:
303.444.6174

Monday – Friday
7:30 – 4:00
Mountain Time