GENERAL INFORMATION

ORDER CHECKLIST:
Email orders to your sales consultant or office@mtnstatesspecialties.com.  Please include the following information to avoid delays:

1. Your name and contact information
   (email, phone #, address)
2. Item number
3. Size (if applicable)
4. Quantity
5. Product colors & imprint colors
6. Requested ship date and/or event date
7. Useable artwork (if applicable)

PRICING:
Prices are subject to change without prior notification. Please call for current prices.

ORDER MINIMUMS:
Stock souvenir orders of at least $100 are preferred for wholesale customers. We can print Embroidery MOQ = 1.  Screen printed apparel MOQ = 12. Promotional product vary by item.

CREDIT CARD CONVENIENCE FEE: A Convenience fee of 3% of the total payment amount will be added to all credit card payments.

TERMS:
Net 30 days with approval. Custom orders require a 50% deposit. First time customers may pay by Visa, MasterCard, Discover or prepay with a check. Past due invoices will be subject to interest charges at the rate of 2% per month.

SHIPMENTS:
All orders are subject to availability. Stock souvenirs are FOB Boulder, CO. Custom product is drop shipped directly from the manufacturing plant. Unless specified, orders will ship via Fed Ex. We reserve the right to change our preferred freight carrier without notice.

THIRD PARTY BILLING: $7/order

CLAIMS:
All damage claims must be called in to our office within 7 days of receipt of shipment. You must retain possession of the goods related to the claim, as the carrier reserves the right of inspection. Deductions from your invoice for breakage or shortage must be approved by Mountain States Specialties prior to payment.

BACKORDERS:
If we are unable to complete your order in one shipment, the balance will remain on order and ship when available unless otherwise notified. Backorders will only ship if the value is greater than $25. Orders by delivery are at our discretion.

ART FILES:
Follow above link for more information.

Vector based artwork supplied in PDF or AI file format is preferred.  All fonts must be converted to outlines. Art files should be submitted to art@mtnstatesspecialties.com or erinb@mtnstatesspecialties.com (please note that our art department is Apple based) and include your company name, product ordered, and contact information. Artwork charges may be applicable and will be charged at $75/hour. Please contact us if you have any questions about artwork.

CATALOG PHOTOGRAPHY:
Items are not shown at actual size. Please contact us for details. Photography may not be used without permission

UPC BARCODES:
Many of our items are barcoded. Barcodes for other items or pre-priced items may be purchased for $0.07 each bulk or $0.10 each applied to the product.